Refund Policy
Last Updated: 17 July 2025
Website: https://stevenshop.co.uk/

At Steven Shop, your satisfaction is important to us. This Refund Policy explains how refunds are handled for purchases made on https://stevenshop.co.uk/.

1. Eligibility for Refunds

To be eligible for a refund:

• Items must be returned within 14 days of receiving your order.

• Items must be unused, in original packaging, and in a resaleable condition.

• Proof of purchase (order confirmation or receipt) is required.

Certain products may be exempt from returns or refunds for hygiene or safety reasons.

2. Refund Process

• To request a refund, please contact us via our Contact Page with your order number and reason for return.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5-7 working days.

3. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item received was faulty or incorrect.

• Original shipping costs (if any) are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of receiving your order via our Contact Page.

• Please provide clear photos of the damaged or incorrect item.

• Once confirmed, we will arrange a replacement or issue a full refund, including return shipping if applicable.

5. Late or Missing Refunds

If your refund hasn’t been received after the processing time:

• Check your bank account again.

• Contact your payment provider (it may take time before your refund is officially posted).

• If the issue persists, please contact us via our Contact Page for assistance.

6. Non-Refundable Items

• Gift cards

• Sale or clearance items (unless faulty)

• Personal care or hygiene products (unless unopened)

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated date.

Contact Us

If you have any questions about your refund, please contact us via our Contact Page.